Frequently Asked Questions.
Who can purchase from City Vaper?
You must be 19 years of age or older to purchase vape products from City Vaper.
Where is City Vaper located?
Our store is located at:585 W Pender St
Vancouver, BC V6B 1V5
Canada
How do I place an order?
Browse our products, add your selected items to the cart, proceed to checkout, and complete your payment securely.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
How can I check my order status?
Once your order is shipped, you’ll receive a confirmation email with tracking information (where available).
Where do you ship?
We currently ship across Canada.
How long does shipping take?
Most orders are processed within 1–2 business days. Delivery times vary depending on your location.
Do you offer free shipping?
Free shipping promotions may be available from time to time. Any qualifying offers will be displayed at checkout.
Are all products authentic?
Yes. We source our products from trusted suppliers and authorized distributors whenever possible.
Do you carry the latest vape products?
We regularly update our inventory with the latest devices, disposable vapes, pods, e-liquids, and accessories from leading brands.
Will products come back in stock?
Popular products are restocked whenever possible. If an item is currently unavailable, please check back later or contact us for availability.
What payment methods do you accept?
We accept secure payments through Stripe, including major credit and debit cards.
Is my payment secure?
Yes. All online payments are processed securely using industry-standard encryption.
Can I return a product?
Please refer to our Returns & Refund Policy for full details regarding eligible returns and exchanges.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and include your order number along with photos of the item.
Need More Help?
If you can’t find the answer you’re looking for, please visit our Contact Us page or get in touch with our support team. We’re happy to help.