Returns & Refund Policy

At City Vaper, customer satisfaction is important to us. If you experience an issue with your order, please contact us as soon as possible so we can help resolve it.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original packaging.
• The product must be returned in the same condition it was received.
• Proof of purchase or order confirmation is required.
• Return requests should be made within 14 days of receiving your order.

Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:

• Opened e-liquids
• Opened disposable vapes
• Opened pods or cartridges
• Coils that have been opened or used
• Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If you receive:

• A damaged product
• An incorrect item
• A missing item

Please contact us within 48 hours of receiving your order.

Include:

• Your order number
• Photos of the product
• A brief description of the issue

We will review the claim and work to provide a replacement, store credit, or refund where appropriate.

Defective Products

If a product is defective upon arrival, please contact us immediately.

Depending on the manufacturer’s warranty and the nature of the issue, we may:

• Replace the product
• Offer store credit
• Issue a refund where applicable

Some products are covered by the manufacturer’s warranty rather than City Vaper’s return policy.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Return Shipping

If the return is due to:

• An incorrect item shipped by City Vaper
• A damaged or defective product

We will provide instructions regarding return shipping.

For all other approved returns, customers are responsible for return shipping costs unless otherwise agreed.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

City Vaper

📍 585 W Pender St, Vancouver, BC V6B 1V5

📞 778-237-2402

✉️ Email:Contact.cityvaper@gmail.com